My Tax Dollars At Work, Not to Mention My Public Education System

I have been dancing with California Department of Health and Human Services since September to apply for benefits for a family member. Because they routinely lose papers sent via mail, I have braved the online application system. This system is fraught with its own perils, mostly associated with attaching documents to verify various and sundry things about the applicant's status. In response to my latest attempt to reply to an earlier request for additional verifications, I received this message this morning.

I have altered the following document only to remove the case number at the beginning and the lengthly privacy notice at the end. I have also, mercifully, deleted the name of the person who sent the following:

Good Morning,

Case number XXXXXXX

Thank you for emailing us at ACCESS Center. We apologized, we do not
processed paperworks here at ACCESS. I will just send your
verifications to the imaging to be imaged and so the worker who will
processed your case and see these verification provided.

Thank you.


“Please feel free to contact ACCESS again if you have any additional
questions. Thank you….”